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Terms Of Service
Payment Terms:
Residential customers:
Payments for all residential accounts are due on receipt of account statement (sent monthly via E-mail and/ or Canada Post depending on your choice when you set up the account).
Corporate customers:
Payments for all corporate accounts are 20 days from receipt of account statement (sent monthly via E-mail and/ or Canada Post depending on your choice when you set up the account).
First reminder:
Our system is pre-programmed to issue a first reminder if your account remains unpaid after 21 days. If your account is set to receive any and all communications from us via E-mail, it will be sent to you via E-mail, otherwise you will receive a friendly reminder phone call from one of our representatives.
Second reminder:
Our system is pre-programmed to issue a second reminder if your account is unpaid after 30 days. If your account is set to receive any and all communications from us via E-mail, it will be sent to you via E-mail, otherwise it will be sent via Canada Post.
Third reminder and disconnection notice:
Our system is pre-programmed to issue a third reminder and disconnection notice if your account is unpaid after 45 days. If your account is set to receive any and all communications from us via E-mail, it will be sent to you via E-mail as well as via Canada Post , otherwise it will be sent via Canada Post only.
Temporary Disconnection:
Our system is pre-programmed to automatically lock your account if your account remains unpaid after 60 days. You will no longer be able to receive E-mail notices from us therefore we will send you a “Your account has been disconnected” notice via Canada Post. If you make a payment and/ or formal payment arrangements we will unlock your account.
Collections:
Our system is pre-programmed to automatically forward all of your account information to our third party collections agency if your account remains unpaid after 75 days. We will send you a letter via Canada Post to let you know that you account has been placed in collections with a third party collections agency. In most cases, if paid very quickly we may be able to work with the collection agency on your behalf before it goes further.
Interest:
All accounts which remain unpaid after 30 days, will incur a monthly 2% interest surcharge on all overdue invoices.
Cancellations:
All cancellations require 30 days notice and must be sent to us in writing either via E-mail to billing@telnetcommunications.com or via Canada Post.
Reconnection fees:
No re-connection fees will apply once your account is paid in full.
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